What is the length of your typical contract?
We are firm believers that our product and service should speak for itself, and so most times we do not require a contract. However, if the scope of work and service offered is large enough, an annual contract may be needed.
When will my order roast and ship?
We currently roast Monday, Wednesday, and Friday. Typically, an order received after 12pm will be roasted on the next upcoming roast day, and then will be packaged and shipped out (or delivered) within 48 hours of being roasted.
Do you offer Organic and Fair Trade coffees?
Knowledge Perk’s roasting facilities are not certified organic, so we are not able to label our coffees Fair Trade Organic (FTO). However, the coffees we purchase through Direct Trade are typically farmed and processed using organic practices. Unfortunately, many of the farmers we work with are not able to afford the certifications, even if their product does meet the guidelines. This is one of the many areas we are working to educate our customers on, as well as work with importers and farmers to change that certification process. We are happy to answer any questions about this, feel free to reach out to us directly.
What's the order minimum?
We currently only have a minimum order quantity of ten pounds but are happy to find a solution that works for you if you are just starting out.
What's the best way to place my order?
As soon as we establish a partnership, you will have access to your own portal that you can log into and place your order from.
What can you tell me about your coffee pricing?
Our coffees are frequently rotating with various price points, some dependent on volume. We try to keep our pricing lists as updated as possible and would love the opportunity to chat with you about your needs and how we can help.